Refund policy

Return and Refund Policy

Effective Date: September 22, 2026

At Melvaria, we believe that the beauty of a home is created through thoughtful details. From comfortable decorative pillows that add warmth to your living space to elegant tableware designed for memorable dining moments, our products are carefully selected to enhance everyday living.

We are committed to providing high-quality home products and ensuring that every customer has a reliable and enjoyable shopping experience.

This Return and Refund Policy explains our procedures regarding returns, exchanges, refunds, and product-related concerns.

1. Return Eligibility

Customers may request a return within:

30 days after the product has been delivered.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The product must include original packaging and accessories.
  • Ceramic tableware must be returned without cracks, chips, stains, or signs of use.
  • Textile products such as pillows must remain clean, unused, and unwashed.
  • Proof of purchase must be provided.

Returned items must be suitable for resale.

2. Eligible Products

Products that may qualify for returns include:

Home Textile Products

  • Decorative pillows
  • Cushion covers
  • Home comfort accessories

Tableware Products

  • Dinner plates
  • Bone-shaped plates
  • Deep plates
  • Soup plates
  • Shallow dishes
  • Snack plates

3. Non-Returnable Products

Returns may not be accepted for:

  • Products that have been used or washed
  • Items damaged after delivery due to customer handling
  • Products without original packaging
  • Clearance or final-sale products
  • Customized or personalized items

For hygiene and product quality reasons, used household textile products and tableware items may not be eligible for return.

4. Damaged or Defective Products

We understand that ceramic products require careful handling during transportation.

If your order arrives:

  • Broken
  • Cracked
  • Damaged
  • Incorrect

Please contact us within:

7 days after delivery

with:

  • Order number
  • Photos of the damaged product
  • Description of the issue

Our team will review your request and provide an appropriate solution, including replacement or refund when applicable.

5. Return Request Process

To request a return, please contact:

Email:

[email protected]

Please include:

  • Full name
  • Order number
  • Product information
  • Reason for return

After approval, customers will receive return instructions.

Please do not send items back before receiving confirmation.

6. Refund Processing

Once the returned product has been received and inspected, we will notify you regarding your refund status.

Approved refunds will be issued to the original payment method.

Refund processing time:

5–10 business days

depending on your bank, card issuer, or payment provider.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The product arrived damaged.
  • The wrong item was shipped.
  • The issue was caused by Melvaria.